In the same way, let your light shine before men, that they may see your good deeds and praise your Father in heaven.
Matthew 5:16
Policies Page
DISCLAIMER:
All policies and fees contained herein are subject to change at our discretion without notice.
WE APPRECIATE OUR CUSTOMERS:
At La Lumiere, our customers are our priority. We strive to bring you the best online shopping experience with the best selection of products. We invite you to contact us with any and all inquiries, requests, concerns, comments, or suggestions. If you have not found a particular item you are seeking, please let us know what you are looking for. To the best of our ability, we will gladly assist you.
PAYMENT METHODS:
All prices subject to change at any time without notice. Current purchases in no way guarantees future pricing will remain the same.
All orders must be pre-paid unless pre-approved by La Lumiere management. As a method of payment, we accept the following:
Visa
Mastercard
Discover
American Express
Personal and/or Business Check*
Money Order/Cashier’s Check
*For payments using Personal and Business Checks, please allow up to 5 business days for your check to process and clear through our bank prior to the start of production of your order. There will be a $25.00 service charge on all returned checks. This fee is subject to change without notice.
CANCELLATION POLICY:
If you wish to cancel your order, you MUST notify us PRIOR to the start of production. All orders cancelled prior to the start of production will be subject to a 25% cancellation fee subject to change without notice. All cancellation requests submitted after production has begun are at management's discretion and are subject to a cancellation fee of up to 60%. For Personalized Custom Labels, once design work has begun, NO REFUND WILL BE ISSUED on the Personalized Custom Label Fee. If an item you have purchased is backordered, we will contact you for your instructions on how to fulfill your order. You may either:
1. Wait for your backordered item to become available prior to shipping the entire order.
2. Have the rest of your order ship separate from the backordered item(s) and have the backordered item ship separate when it becomes available.
3. Replace the backordered item with an item of equal value.
4. Cancel the backordered item from your order for a refund of the amount of the backordered item.
SHIPPING POLICY:
La Lumiere ships nationwide to the United States via DHL. Because our products are custom-made products that are made to order, most orders are shipped within 5-10 business days with the average usually being 7 business days. Although we strive to ship our orders as quickly as we can to better serve our customers, this is subject to change without notice. Christmas season is our peak season, so ship times may be longer during the busy months leading up to Christmas. No orders ship without payment verification and receipt. We cannot not ship orders to a Post Office Box (PO Box). Although our shopping cart accepts a PO Box as an address during checkout, our shipping courier will not allow it, so your order will be held in our warehouse until an alternate shipping address can be determined. La Lumiere is not responsible for delays resulting from our carrier’s service once your order has been transferred to their care. The risk of loss and title to items purchased from lalumierecandles.com pass to the purchaser upon delivery of said product to our shipping courier. If your order is not received within the time frame above, please contact us and we will provide tracking information for your order through DHL online.
For international orders, please provide us a shipping agent. We will ship to your shipping agent who will then forward your product to you. If you cannot provide a shipping agent, we will ship via UPS Worldwide service. International orders using UPS Worldwide in this manner are subject to a handling fee of $15.00 subject to change without notice. If you are an international customer, please e-mail us with how you’d like your purchase sent.
If you live in the St. Louis area and would like to pick your order up from our facility and save the shipping charges, you may use the free shipping voucher 112090204 to place your order online. You may also phone, fax, or e-mail your order to us, and we will make it available for pick up at the location listed below.
The customer is responsible for the receipt of goods at the time of delivery. If the order is rejected or undeliverable by no fault of La Lumiere or the shipping courier, the customer is responsible for all charges that may be incurred in the storage and delivery of their goods. All shipments that are returned to La Lumiere due to refusal to accept or unable to deliver will be subject to a 25% restocking fee subject to change without notice. Orders with missing and/or inaccurate shipping address information that result in our shipping courier assessing us a fee to investigate and locate the delivery address are subject to an additional $15 fee. This fee is subject to change without notice and will be charged to the credit card used to pay for the original order. For orders paid with check, money order, or cashier's check, La Lumiere management reserves the right to either retrieve this fee through collections or allow the fee to remain as an open balance for assessment on the customer's next purchase.
PLEASE TAKE INTO CONSIDERATION DURING THE HOT SUMMER MONTHS... If you live in a very warm climate, tarts, votives, and pillars may melt in transit. We will NOT be responsible for melted tarts, votives, and pillars.
RETURN POLICY:
Damaged, Defective, Missing, Wrong Products
La Lumiere takes great care in packing your order to insure that your product arrives in excellent condition. In the unlikely event of damage during shipping, you will need to save the shipping box, packaging material and product. The shipper may require inspection. It is the responsibility of the purchaser/customer to inspect their shipment upon arrival. OPEN ALL YOUR PACKAGES IMMEDIATELY AFTER DELIVERY! Inspect each product carefully for accuracy, leakage, damage and/or missing items. Any defective, damaged, leaking, missing or wrongly shipped product(s) must be brought to our attention within 3 business days after receipt of delivery for a full refund or return authorization. If you fail to notify us within 3 business days, you assume responsibility for the delivery and all products contained therein. No returns, exchanges, or refunds will be allowed once the 3 business days' grace period has lapsed. Your item(s) must be returned in the original packaging and be marked with the return authorization number we provide in order to be accepted. Return packages received without a return authorization or not in the original packaging will be subject to a 25% restocking fee subject to change without notice.
To report a problem as described above, call customer service Mon-Fri 9a.m. - 5p.m. CST at (636) 352-2095
or e-mail us at info@lalumierecandles.com.
To return items to La Lumiere use the following address ONLY AFTER CONTACTING US WITHIN 3 BUSINESS DAYS AND RECEIVING YOUR RETURN AUTHORIZATION NUMBER:
La Lumiere
83 Jason Ct
St. Charles, MO 63304
SATISFACTION GUARANTEE:
Every La Lumiere product is made with only the highest quality ingredients, and we take special care in preparing each individual product sold. All our products have undergone thorough testing by both our staff and our customers. We are confident that you will be satisfied with our products. However, we highly recommend that prior to purchasing a fragrance you’ve never tried from us that you purchase a single item to sample it first. We STRONGLY discourage purchasing large quantities of a fragrance you haven’t previously purchased from us to prevent ordering a fragrance you aren’t 100% satisfied with.
If you have purchased a product that for some reason is not what you expected, please notify us within 5 business days and we will make every attempt to replace and/or exchange it for another similar product. La Lumiere’s management reserves the right to decline returns and/or exchanges at any time for any reason. No refunds will be allowed for products not meeting your expectations. Buyer is responsible for return shipping charges and any subsequent shipping charges associated with sending any requested replacement product(s) to you. If we have not heard from you after 5 business days, we will assume you are satisfied with your product and will no longer accept returns and/or exchanges. Your item(s) must be returned in the original packaging (unless otherwise approved by La Lumiere management, be free of damage and defect, and contain the return authorization number we provide. If you fail to adequately wrap and secure the products being returned, and they are damaged in transit, you will be responsible for any and all expenses related to their replacement and/or repair. Return packages received without a return authorization or not in the original packaging will be subject to a 25% restocking fee subject to change without notice. Please specify why the items are being returned and which item of equal or greater value you wish to replace it with.
If you return an item that has been utilized in any way, it will be shipped back to you and you will be charged for return shipping. You must CONTACT US for a return authorization number before returning your package. La Lumiere management reserves the right to accept or decline any return/exchange request at any time for any reason. La Lumiere may, at management’s discretion, assign a restocking fee of up to 25% on any return/exchange request. Return packages received without a return authorization will be subject to a 25% restocking fee. Prices are subject to change without notice.
BUSINESS DAYS:
La Lumiere hours of operation are Monday through Friday 9 a.m. to 5 p.m. Central Standard Time (CST). As used throughout this website and herein, the term "business day" shall refer to the above hours of operation. When calculating your estimated ship time, the day your order is placed is NOT considered the first "business day". The first business day AFTER the day your order is placed serves as the first business day when calculating estimated ship times. The following are days we recognize as holidays and are NOT considered normal days of operation. Therefore, they are NOT considered "business days".
New Years Day
Martin Luther King, Jr. Day
President's Day
Easter
Memorial Day
Independence Day
Labor Day
Veteran's Day
Thanksgiving Day
The day after Thanksgiving
Christmas Day
New Year's Eve Day
PRIVACY POLICY:
La Lumiere requests our customer’s demographic information in order to better your shopping experience with us. We respect your privacy and are committed to maintaining and utilizing this information responsibly. When visiting our website and when providing your private information, you are accepting and agreeing to the practices inherited in this privacy policy.
La Lumiere takes the privacy of our customer’s personal and financial information very seriously. All information obtained by La Lumiere during your transaction is held in the strictest of confidence. All personal and financial information obtained during online checkout is obscured and secured for your security and privacy. All customer information we retain onsite is either held under lock and key with limited access or contained on a secured computer with password protection, also under lock and key with limited access. Every employee of La Lumiere is required to sign a confidentiality agreement as a condition of employment. Any violation of trust under their confidentiality agreement will result in automatic termination of employment and prosecution as necessary to enforce local, state, and federal laws regarding the protection of private and financial information.
We will not release the information you provide to any outside agency for any reason at any time. We will only release private information with express written consent from you or when required by law under the direction and authority of a court order signed by a judge in a lawful court jurisdiction.
If, for some reason, you feel the information you have provided us has been misused, abused, wrongly accessed, or otherwise corrupted as a result of our action or inaction, please NOTIFY US immediately so that we can begin an investigation and take corrective action.
PERSONALIZED CUSTOM LABELS:
All personalized labels designed by and created by La Lumiere and its employees are the property of La Lumiere. As a condition of sale, La Lumiere extends to the purchaser of each personalized custom label the right and permission to photograph products with their label on them for the purpose of posting on the internet and other media to display for sale to their customers. As a condition of sale, La Lumiere reserves the right to reproduce all labels created by La Lumiere for posting on its website and other media for use as examples for reference for existing and future customers. All labels designed and created by La Lumiere are protected by United States copyright law and are not to be reproduced without the express written permission of La Lumiere, except as stated herein.
Once design work has begun on Personalized Custom Labels, NO REFUNDS WILL BE ISSUED.
Because La Lumiere respects the privacy of our customers, it is our policy to keep all customer information confidential, including the names of our customers who purchase our Personalized Custom Label. We will not knowingly release the names of our Personalized Custom Label customers to anyone for any reason. Personalized Custom Label customers should be aware, though, that all packages shipped from our facility will have a return address showing 83 Jason Ct. St. Charles, MO 63304 on the package. This is a requirement of our shipping agent, and cannot be altered. Because of this, La Lumiere will not be responsible if your customers learn that we are your supplier.
Additionally, “La Lumiere” is a legally protected trademark and trade name and as such, no purchaser shall be permitted to represent the name “La Lumiere” as its own or that it has any ownership in said trademark and/or trade name other than set forth herein. All pictures, graphics, and logos contained on all pages and sub-pages of this website are copyright protected by La Lumiere and Gone Country Graphics and may not be duplicated or reproduced without express written permission.
PERSONALIZED FUNDRAISING DOCUMENTS:
Customer’s who have not previously purchased La Lumiere’s Personalized Custom Label service prior to the execution of a Fundraising Agreement will receive brochures and order forms depicting La Lumiere’s logo and name on the forms. If Customer has purchased La Lumiere’s Personalized Custom Label service prior to the execution of a Fundraising Agreement, La Lumiere will modify its stock brochures and order forms to reflect the Customer’s business name and/or logo at no additional charge. Customer may, at its discretion, choose to allow La Lumiere to design custom brochures and order forms for use by Customer during fundraising events. In this event, Customer is solely responsible for all fees associated with design and creation of such forms. The fee for this service shall be a one-time $60.00 payment, and shall include the initial design proposal and up to four (4) rounds of revisions. Proposals requiring more than four (4) rounds of revisions shall be billable at $15.00 per hour. Once design work begins, this fee shall be non-refundable. Brochures and order forms designed by La Lumiere shall remain the property of La Lumiere and are protected under United States copyright law and are not to be reproduced without the express written permission of La Lumiere, except as stated herein. Such brochures and forms will be kept on file by La Lumiere for future use by Customer in future fundraising events at no additional cost.
Once design work has begun on personalized fundraising documents, NO REFUNDS WILL BE ISSUED.
All personalized fundraising documents designed by and created by La Lumiere and its employees are the property of La Lumiere. As a condition of sale, La Lumiere extends to the purchaser of each personalized fundraising document the right and permission to photograph products with their labels and/or logos on them for the purpose of posting on the internet and other media to display for sale to their customers. As a condition of sale, La Lumiere reserves the right to reproduce all personalized documents created by La Lumiere for posting on its website and other media for use as examples for reference for existing and future customers.
Because La Lumiere respects the privacy of our customers, it is our policy to keep all customer information confidential, including the names of our customers who purchase our personalized fundraising documents for use in their fundraiser through La Lumiere. We will not knowingly release the names of these customers to anyone for any reason. Customers should be aware, though, that all packages shipped from our facility will have a return address showing 83 Jason Ct. St. Charles, MO 63304 on the package. This is a requirement of our shipping agent, and cannot be altered. Because of this, La Lumiere will not be responsible if your customers learn that we are your supplier.
Additionally, “La Lumiere” is a legally protected trademark and trade name and as such, no purchaser shall be permitted to represent the name “La Lumiere” as its own or that it has any ownership in said trademark and/or trade name other than set forth herein. All pictures, graphics, and logos contained on all pages and sub-pages of this website are copyright protected by La Lumiere and Gone Country Graphics and may not be duplicated or reproduced without express written permission.
TERMS AND CONDITIONS:
La Lumiere reserves the right to update and/or modify these Terms and Conditions and policies contained herein at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.
La Lumiere reserves the right to cancel products or services to any customer for any reason at any time. In such instance, the only form of action for the customer will be a refund.
In order to remain competitive with our pricing and products, La Lumiere reserves the right to change or alter suppliers for our raw ingredients at any time without notice. This may include, but is not limited to: fragrances, coloring, glass and plastic containers, wax, and other core ingredients. If such a change is made, the finished product may be slightly different than what you may have previously purchased. In this case, La Lumiere does not warrant or guarantee the product beyond what is covered above within the "Satisfaction Guarantee" clause.
La Lumiere reserves the right to change pricing at any time without notice and is not responsible for incorrect pricing on the lalumierecandles.com website. Purchasing products from La Lumiere via any means, including but not limited to www.lalumierecandles.com, telephone, telefax, e-mail, or through our fundraising services in no way guarantees the prices paid will be effective for future purchases through any means.
La Lumiere does not warrant that the lalumierecandles.com website, its servers, or its electronic communication are free of viruses or other harmful components. La Lumiere is not responsible for damages that arise from the use of this site, including but not limited to direct, indirect, incidental, punitive, and/or consequential damages.
As a condition of using this website, you agree that any and all disputes brought against La Lumiere, lalumierecandles.com, Red Letter Creations LLC, their affiliates, directors, officers, owners, members, partners, agents, and/or employees will be handled and governed by the laws of Missouri in any circuit court, located in St. Charles County, Missouri.
La Lumiere has done our best to display as accurately as possible the colors, sizes, and scents of the products shown on this website. However, because the colors you see will depend on your individual computer settings, we cannot guarantee that your computer's display of any colors will be accurate. Furthermore, the colors listed on the "Scent Description" for each scent is our best estimation of the intended color. Because our products are hand-made, different sized products of the same scent choice may differ slightly in color.
The information contained on this website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We reserve the right to limit quantities available (including after you have submitted your order). We apologize for any inconvenience this may cause. The risk of loss and title to items purchased from lalumierecandles.com pass to the purchaser upon delivery of said product to our shipping courier.
DISCLAIMERS - GENERAL
THE LALUMIERECANDLES.COM WEBSITE IS OPERATED BY RED LETTER CREATIONS, LLC ON AN "AS IS", "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULL EXTENT PERMITTED BY LAW, LA LUMIERE, LALUMIERECANDLES.COM, RED LETTER CREATIONS LLC, THEIR AFFILIATES, DIRECTORS, OFFICERS, OWNERS, MEMBERS, PARTNERS, AGENTS, AND EMPLOYEES (COLLECTIVELY, "LA LUMIERE") DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS SITE AND ITS CONTENTS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY FOR A PARTICULAR PURPOSE OR USE.
WITHOUT LIMITING THE FOREGOING, LA LUMIERE DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM.
WITHOUT LIMITING THE FOREGOING, LA LUMIERE DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS WEBSITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THIS WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.
WITHOUT LIMITING THE FOREGOING, LA LUMIERE DISCLAIMS ANY LIABILITY AS TO THE ACCURACY OR COMPLETENESS OF EACH ITEM DESCRIPTION.
LA LUMIERE DOES NOT ENDORSE NOR MAKE ANY WARRANTIES OR REPRESENTATIONS ABOUT THE OPTIONS OR OTHER SERVICE OR DATA YOU MAY ACCESS, DOWNLOAD OR USE AS A RESULT OF THE USE OF THE INFORMATION CONTAINED ON THIS WEBSITE, OR ABOUT ANY WEBSITE YOU MAY ACCESS THROUGH THIS WEBSITE. LINKS TO OTHER SITES ARE PROVIDED FOR CONVENIENCE ONLY. YOU NEED TO MAKE YOUR OWN DECISIONS REGARDING YOUR INTERACTIONS OR COMMUNICATIONS WITH ANY OTHER WEBSITE. LA LUMIERE MAKES NO REPRESENTATIONS THAT CONTENT PROVIDED ON THIS WEBSITE IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATION OUTSIDE OF THE UNITED STATES. LA LUMIERE ASSUMES NO RISK OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT PROVIDED ON THIS WEBSITE.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, SHALL LA LUMIERE, LALUMIERECANDLES.COM, RED LETTER CREATIONS LLC, THEIR AFFILIATES, DIRECTORS, OFFICERS, OWNERS, MEMBERS, PARTNERS, AGENTS, EMPLOYEES OR VENDORS AND SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THIS WEBSITE.
THIS IS A COMPREHENSIVE LIMITATION OF LIABLITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF LA LUMIERE HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
IF YOU ARE DISSATISFIED WITH THIS WEBSITE OR ANY CONTENT ON THE WEBSITE, OR WITH ANY OF THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK.
APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION OF LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABLITY OF LA LUMIERE UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).
BY ACCESSING AND USING THE LALUMIERECANDLES.COM WEBSITE, YOU AGREE THAT YOUR ACCESS TO AND USE OF THIS WEBSITE IS SUBJECT TO THESE TERMS AND CONDITIONS, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF MISSOURI, UNITED STATES OF AMERICA.
Thank you for your patience and cooperation with the above policies. We appreciate your business....
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All content copyright 2002 Gone Country Graphics and La Lumiere Candles